Shipping Policy
Our goal is to provide you with the best possible shipping experience, no matter where you are in the world. We deliver to customers globally every day and are committed to maintaining the highest standard of service responsiveness.
1. Order Delivery Timeline
Your total delivery time consists of two parts:
Processing Time (5-7 business days): This includes order verification, production, quality inspection, and packaging. Since our products are customized, production typically takes 3-5 days after your order is placed. All orders are dispatched to our logistics center within 5-7 business days.
Shipping/Transit Time: This is the time it takes for your package to travel from our logistics center to your address. The duration varies depending on your location and the shipping method you select.
2. Tracking Your Order
All packages are shipped with tracking information. You can track your order status at any time through the "My Orders" section in your account.
3. Shipping Options & Costs
We offer the following shipping methods to balance speed and cost for our international customers:
Free Shipping: 15-20 business days (average transit time)
Standard Shipping: $6.99 | 15-20 business days (average transit time)
Express Shipping: $7.99 | 7-12 business days (average transit time)
Please note: The shipping times listed above are average estimates and do not include potential delays.
4. Important Notes on Shipping & Delivery
Potential Delays: The estimated shipping times are based on normal operating conditions. They may be affected by factors beyond our control, such as weather, customs processing, natural disasters, or other unforeseen circumstances (including residual impacts from global events like the pandemic). In such cases, processing and transit may be delayed by up to an additional 7 business days.
Customs, Duties & Taxes (Import Charges): Prices on our site do not include potential import charges (e.g., VAT, customs duties). These fees are determined by your local customs authorities and are the sole responsibility of the recipient, as stipulated by the laws of your country. We cannot predict or control these charges, as policies vary widely. If you are charged customs fees on your order, please contact our customer service at support@beautyzens.com regarding potential discounts on future purchases.